and they ruined my Christmas.
Here's what happened:
I ordered something for Ryan through their website. The item was listed as in stock. I also ordered two smaller items for his kids at the same time. Minutes after I clicked the "place order" button, I received an email saying that my order of three items had been placed, and would be sent out within two weeks, which was perfect timing for the package to arrive just before I went away on holidays. I was set.
Well...the package arrived yesterday. With the kids' stuff in it. But not Ryan's present.
I looked at the bill. It named all three items, but beside Ryan's gift it didn't have a quantity listed, whereas beside each of the kids' presents there was a 1.
I checked the website, and the item was still listed as "in stock". So I called their help line. The lady was very matter-of-fact and told me that they were out-of-stock, would never be getting more of the stock, and I shouldn't be angry because they never charged me for anything to do with Ryan's present. (I checked my credit card statement, and that was true.) My order had been canceled.
I asked when my order had been canceled, and she said it would probably have been immediately after I placed the order.
Yeah, okay, fair enough...except I received no notification at all that said anything had been canceled, or that I ordered something that was out of stock. So um, merry Christmas Ryan, you get NOTHING. And I literally found out the day before I take off for two weeks. It's like finding out on Christmas Eve that your present for a loved one isn't coming. I feel awful.
I put a lot of thought into this gift, and was feeling good about my planning and how I had everything ready for me to go away; bills all paid, all hotels and rides booked, Christmas presents bought...etc.
This totally threw me for a loop...I cried. Ryan went onto their facebook site to tell their "fans" about this b.s. and first of all he had to become a fan to write anything which he obviously didn't want to do, and secondly, the post he wrote went somewhere not on their wall...to the "other things" section or something.
So here I go, leaving town, leaving Ryan here to have Christmas without me...and he doesn't get any present from me.
Fuck you very much Urban Outfitters.